Privacy policy

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You are the core of everything we do. Our goal is to maintain your trust through respectful management of your personal information and giving you control over it. It is important that you know what personal information DELESTE CULTURA SL (referred to in this document as “us” or “DELESTE CULTURA SL”) collects about you, and how we use it. We have done everything we can to make our explanations brief and easy to understand. However, if you would like additional information or have any questions or concerns, please contact our Data Protection Officer in accordance with the information included in the ‘Contact’ section below. We will adequately inform you if at any time we make any substantial changes to our privacy practices. If necessary, we will also ask your permission.



Our Privacy Notice has been designed with you in mind. How you are going to apply the notification will depend on how you interact with us. For example, if you: Purchase a ticket for any of our events, we will use the information you provide to us to fulfill our obligations to you in the provision of such service, and, when instructed to do so, to maintain -inform you about other events that may be of interest to you; and When you browse our sites we will use cookies to personalize your experience and to, hopefully, provide you with a seamless experience. ”


What Information We Have and Where We Get It

When you create an account or purchase a product from us (such as a ticket, or merchandise), we will collect your contact and billing information. When you purchase tickets for any of our events, or for any of the events we co-promote, we will receive your information from the ticketing agents used to sell tickets for the events we promote and co-promote, or the venues we rent for the staging of the event. The above will include your name, contact details, and ticket purchase information, such as the number of tickets purchased and the nod number (s). When you attend one of our events, we will be able to collect your information (i) by means of video surveillance cameras (we use warning signs in the places where these cameras are used), (ii) from our free Wifi (if you register to use it) and, if available through electronic payment bracelets that can be used to access events and to make purchases on the premises where celebrate the event. When you use our websites or app, we will collect information such as the browser and device you are using, your IP address, your location, the site from which you have accessed, what you have used for and what has not used our site / app, or the site you access after visiting ours. For more information on how we collect this information, see our Cookies Policy. When you use a social networking feature within our website or app and make a post on social media, the social networking site will provide us with some information about you.


If you have any accessibility requirements, we want to make sure you enjoy the best experience when attending events. To do this, we will need to collect data on your requirements (which may involve providing us with information about your mental or physical health). On rare occasions when we collect personal information from children, we always ask for parental consent and, in any case, we will collect that information exclusively for the purposes specified at the time of its collection. We use providers who collect geodemographic data to help us customize the services we provide to you more effectively. If you prefer not to do so, see the Your Rights and Options section; later.


How We Use Your Information and Why In this section we explain how we use your information and the legal basis for it. 1 . For the fulfillment of our contract with you We use your information when you sign a contract with us (for example when you buy merchandise or a ticket) so that we can: Process your order Receive payment, and Provide customer service.


For our legitimate business interests

To conduct market research and analysis that help us improve and customize our products and services. For the purposes of our marketing actions, unless such marketing requires your consent (see section 3 below). To send customer service emails, including booking confirmations and event reminders. To prevent or detect illegal behavior, to protect or enforce our legitimate rights or as otherwise permitted by law. For example, to make sure that the tickets are received by real fans. Therefore, we may use your information to prevent the resale of tickets, misuse of our intellectual and industrial property (e.g., our trademarks or those of our Event Partners), fraud, or other crimes.


To create a profile about you that helps us customize our services. For example, if you purchase tickets to pop-up events and have accepted our marketing communications, we will inform you of other pop-up events that we believe may be of interest to you. In relation to your personalization settings If we know you better, we can give you more than you want. To ensure that our messages and website are relevant to you, we create a user profile with the information we know about you and how you use our services. How to turn off customization Just turn off “Allow customization”; in your account settings. We will stop any personalization and will only use your data for essential services, such as fraud detection. What happens if you turn off personalization? We will no longer use your data to determine what might interest you. This means that you will not receive any personal recommendations and that any newsletter you have subscribed to will be generic (although if you have requested to receive alerts about specific artists or venues, you will continue to receive such information)


We will continue to carry out profiling activities when necessary to provide our services, for example, for the purpose of detecting fraud and when expressly requested to do so, for example, by indicating to a artist as a favorite. Is disabling personalization the same as disabling cookies? No, they are independent. You can use our cookie acceptance tool to control your cookie settings. See our Cookies Policy for additional information. To ensure the security of our operations and the operations of our Event Partners.


When you have given us your consent To contact you with information or offers about our upcoming events, products or services – these communications may be made via email, push notifications and the web, via SMS, or social media. You may change your marketing preferences at any time; for this, see the section “Your options and rights”; later. To provide location-based services – such as through our festival apps, which allow you to see where you are on the map, so we can use your location to send you notifications push on what is happening around you.

To perform audience management analysis – some of our apps use audience management software so we can see how many people are on a particular stage, or when bars are busiest. This helps us to distribute our resources more efficiently. We turn it on a little before the festival or event, and turn it off a little later, so we don’t track devices when it’s not needed. To send personalized advertising and marketing communications on our websites and app (see our Cookies Policy for additional information. To process your health data in order to comply with your accessibility requirements, when specifically requested and express consent is given.


With Whom We Share Your Data and Why Within the DELESTE CULTURA SL family of companies that provide us with services such as marketing, profiling, reporting and technical assistance. With our third-party service providers (sometimes known as data controllers), such as cloud computing providers who provide the IT infrastructure on which our products and systems are based. With our co-promoters or event partners who organize or provide specific services at a particular event (in accordance with their privacy policy)


With third parties who supply the products and services purchased by you (e.g., merchandise) so that they can process and fulfill your orders. With agencies of the Administration or other authorized bodies, when it is legally allowed or required. With any successor to all or part of our business.


Your Options and Rights Your Options: Once you have given us your consent you may withdraw it in accordance with the following. To stop receiving our marketing communications, you can change your preferences in your account, follow the unsubscribe instructions in any of the emails we send you, or contact us and we’ll do it for you. you. To opt out of cookies and tracking tools, please see our Cookies Policy.


To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop receiving network push notifications you will need to use your browser settings. To oppose personalization, you can change your account preferences. If this option is not available you can contact us and we will do it for you Your rights: You also have rights to how your personal information is used, including the following:


Right to object to our processing of your data.

Right to request that your information be removed or your future use restricted. Right to request a copy of the information we have about you. Right to correct, modify or update the information you have provided to us (when you have an account with us you can also do so by accessing it and updating your information). Right to challenge any automatic decision we make about you. An automatic decision is a decision made without any human intervention that has legal consequences (e.g., credit check). We do not normally make automatic decisions, but when we do, we will make it clear that such a decision is being made.


We take care of your information We have security measures in place to protect your information. The security measures we apply will depend on the type of information we collect. We will only retain your information for the time necessary to provide you with the services you have requested, for the purposes set forth in this policy and for any other legal purpose for which we are required to retain the information. We will securely delete your information when it is no longer necessary for the above purposes, in accordance with our company policies. As part of a global group of companies, we use shared services, some of which are located outside of Europe. At the same time, your information can be transferred internationally when world-class artists are touring, in order to provide you with a perfect experience.


When carrying out this type of information transfer, we must emphasize that there are strict rules to ensure that your data continues to have the highest levels of protection. When we do, we will ensure that we have adequate security measures in place. If your information is transferred outside the European Economic Area, we will use one of the mechanisms detailed below. Contract Terms Type approved by the European Commission EU-US Privacy Shield Binding Corporate Rules Binding Corporate Rules of the Data Controller For additional information, or to obtain a copy of the relevant documentation, please contact us.




If you have any questions or concerns about the above or about our approach to privacy, our Privacy Office, including our Data Protection Officer, will be happy to assist you in the following email: privacidad @ delestefestival. com You can also go to the Data Protection Agency, although we encourage you to help us first.


Last Updated: September 21, 2021